Thursday, February 28

8:15 a.m.-12:30 p.m.

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Culture: Cascading Your Values to All Locations

Your values are your way of differentiating yourself from the competition and defining your company’s culture. You know what you want, but how do you best drive your vision to your entire team? A high-performance culture must cascade from the top and be instilled with every member of your team. One bad apple can easily disrupt the balance of the culture and ultimately put the brand at risk. Culture expert Bob Kelley is no theorist. He has done this and lived it as senior operating leader for Ukrop’s Super Markets Inc., a regional food retailer widely known internationally for customer service, social responsibility, and food innovation. Bob will inspire you to re-evaluate your business culture from a high-level philosophy to actionable principles your teams display across your different locations.

Presenter: Bob Kelley, President and Founder, Pure Culture Consulting, Midlothian, Va.

Pharmacist and Pharmacy Technician Learning Objectives:

1. Discuss the common characteristics that define high performing cultures.
2. Demonstrate how your pharmacy’s value chain (especially “culture”) defines your brand  position in the marketplace.
3. Illustrate the steps required to communicate and cascade your values to all of your locations.

Real Strategies for Motivating and Driving Results

Part A: How to Effectively Incentivize Your Pharmacy Team

Learn what sets top employers apart and how your business can get those results. Pam Marquess, co-owner of 12 pharmacies, cannot be in multiple places at once. Discover the powerful incentive strategies that Pam and other peers use to successfully impact pharmacy operations and the bottom line.

Presenter and Discussion Leader: Pam Marquess, PharmD, Owner, East Marietta Drugs, Inc., Marietta, Ga.

Part B: Staff Development that Benefits the Business

A staff development strategy that aligns with your pharmacy’s specific goals and objectives can encourage team members to take on new responsibilities, provide a reward for motivated employees, and grow your service portfolio. Missouri multi-store owner Tripp Logan uses staff development as a tool for hiring, motivating, and retaining staff. Tripp will share his approach to training as a means for staff incentives and lead the audience discussion.

Presenter and Discussion Leader: Tripp Logan, PharmD, Owner, L and S Pharmacy, Charleston, Mo.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Outline steps for structuring a successful employee incentive program that has a high return on investment and improves productivity.
  2. Differentiate between monetary and non-monetary incentives and the potential motivating factors within each.
  3. Assess non-traditional training opportunities and skills useful to community pharmacy practice and staff development.

ACPE UAN: 0207-0000-19-020-L04-P

ACPE UAN: 0207-0000-19-020-L04-T

4.0 contact hours (0.4 CEUs)

Activity Type: Application-Based

NCPA is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing education.  The NCPA Multiple Locations Conference will provide up to 11.25 contact hours (1.125 CEUs) of continuing pharmacy education.  Participants must complete an evaluation of each session in order to receive credit.  The target audience is pharmacists and pharmacy technicians.